Refund policy

Thank you for shopping with ZuZanna’s Wellness. Please read our returns and refunds policy carefully.

Returns

Due to the nature of our products, we do not accept returns on food items once they have been delivered.

This is to ensure product safety, quality, and hygiene for all customers.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A clear photo of the damaged or incorrect item
• A photo of the outer packaging (if damaged)

Once reviewed, we will arrange a replacement or refund, where appropriate.

Refunds (If Applicable)

If your claim is approved:

• Refunds will be processed to the original method of payment
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider

Non-Refundable Items

We cannot offer refunds for:

• Orders reported outside the 48-hour window
• Items damaged after delivery
• Products that have been opened or used

Questions or Support

If you have any questions about returns or refunds, please contact us at info@zuzannas.africa and we’ll be happy to assist.