Shipping policy

Thank you for shopping with ZuZanna’s Wellness. Below are the terms and conditions that apply to shipping your order.

Order Processing Time

Orders are processed and shipped on business days only (Monday to Friday, excluding public holidays).

Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, processing and delivery may take slightly longer than usual. If your order is expected to be significantly delayed, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout.

While we aim to deliver orders within the estimated timeframes, delivery delays can occasionally occur due to factors outside our control.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email with tracking details, where applicable.

Damaged or Lost Orders

ZuZanna’s Wellness is not responsible for products damaged or lost during transit.

If your order arrives damaged, please:

1. Contact the shipping carrier directly to file a claim
2. Keep all original packaging and damaged items until the claim is resolved

If you need assistance with tracking information or documentation, you’re welcome to contact us and we’ll help where possible.

Questions

If you have any questions about shipping or delivery, please contact us at info@zuzannas.africa.